Six Essential Steps to Successful IT Centralisation
Source: Sunrise Software
For many organisations, both in the public and the private sector, bringing disparate service desks under the umbrella of a single shared service is now on the agenda. The potential benefits for those IT operations? Better performance, economies of scale, and the opportunity to overhaul working processes to embrace best practice. The overall outcome of a successful centralisation project can ultimately be a significant boost to the profile of IT within the organisation.