SLA Description: a Description of Service Level Agreements
Source: RL Information Consulting
A description of Service Level Agreements. What are they, why are they needed, what are they comprised of, and how to create and implement them.
The primary objective of an organization's Information Technology (IT) department is to provide computing services that meet the business requirements of its users. To achieve this, IT needs to understand those requirements and translate them into its own business objectives. Against those objectives IT can measure the service delivered as well as its own capability and performance in providing the services. To enable this to occur, the critical services and level of delivery required must be identified and agreements reached. Typically this is done by Service Level Agreements (SLA's), which are formal written contracts developed jointly by the provider of services (IT) and its users.
The primary objective of an organization's Information Technology (IT) department is to provide computing services that meet the business requirements of its users. To achieve this, IT needs to understand those requirements and translate them into its own business objectives. Against those objectives IT can measure the service delivered as well as its own capability and performance in providing the services. To enable this to occur, the critical services and level of delivery required must be identified and agreements reached. Typically this is done by Service Level Agreements (SLA's), which are formal written contracts developed jointly by the provider of services (IT) and its users.
| Format: | Size: | 64.00 | |
| Date: | Jan 2002 |
