State Government Adapts CRM Platform to Roll Out Efficient Law-Enforcement Tool

The North Carolina Department of Crime Control and Public Safety works tirelessly to reduce crime, enhance public safety, and assist citizens throughout North Carolina. The North Carolina Department of Crime Control and Public Safety are responsible in part for investigating alcohol and lottery permit applicants. The department's processes and tools were paper-based and time-intensive, taking a week to complete a batch of inspections. After implementing Microsoft Dynamics CRM, agent productivity for this task increased by 80 percent.