STERIS Corporation And UPS Freight Go The Extra Mile To Deliver Customer Satisfaction
Source: United Parcel Service of America
Prompted by continuous growth and increased domestic freight shipments in 2006 - up to 2,000 a week - STERIS decided to consolidate its LTL (less than truckload) regional and longhaul operations and award one enterprise-wide contract for domestic freight. The customer service aspect was critical. UPS Freight was awarded the final, consolidated contract from STERIS based on numerous factors that made the company a good fit for STERIS' needs. As a regional carrier for STERIS, UPS Freight already had established an open line of communication through its on-site coordinators and with decision-makers at the top. Its advanced technologies and services and proven capabilities also were very attractive to a company like STERIS Corporation, which puts a premium on customer service.