Straight Talk: Communicating Feedback
Source: American Management Association
None of us wants to bring a behavior problem to the attention of an employee, whether we are the individual's manager or mentor. When you must sit down with a staff member or mentee to discuss a problem in performance. Be clear about what you want to say. Begin with the positive. Looking at the positive will make it easier for the protégé to hear about the areas for improvement. Be specific. Avoid generalizations and clarify pronouns such as it, that, and the like.