Strategies to Improve IT Efficiency: Using Predictive Analysis to Do More With Less

IT is an integral part of the business fabric and is fast reaching a utility status in the enterprise. Increasingly lower hardware costs have opened the door to a multitude of applications and have mistakenly made some IT processes, such as the capacity management of infrastructure resources, seem obsolete. This study will show that capacity management and predictive analysis are not just about hardware costs, but about service quality and the optimization of personnel resources, a budget post that is actually increasing in all IT organizations. The key IT management drivers now revolve around quality of service and cost control.