Suntel Improves Service Levels to 450,000 Customers With Centralized Network Management
Suntel is the second-largest fixed-line operator in Sri Lanka and provides a range of telecommunication services to both residential and enterprise customers. To retain its competitive advantage, the company must deliver a consistent level of service despite its expanding customer base. With corporate clients relying on Suntel for critical data solutions and managed services, the company must have excellent visibility of not only its own network but also customers' infrastructures. Suntel replaced five disparate vendor element management tools with a centralized Network & Voice Management solution from CA.