Swedish Agency IT Team Cuts E-Mail Traffic by 90 Percent and Boosts Efficiency

The Swedish Institute promotes its country to the world. Many of its 100 employees spend time traveling, answering requests, and developing business relationships. To take advantage of the latest Microsoft communications solutions, the organization deployed Microsoft Office Communications Server 2007. Now, its employees can seamlessly move between different modes of communication - e-mail, instant messaging, voice, and video - through one interface, no matter where they are. Contact with colleagues is much more efficient, and real-time coworker status views prevent unnecessary phone calls and reduce e-mail. Since deploying the Microsoft solution, the IT team has seen its e-mail requests drop by 90 percent. And because employees can communicate in real time through a number of different channels, their work/life balance has improved.