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customer surveys
(407 results)-
White Papers
Make Your CRM Work Harder - So You Don't Have To
Oct 2011
With your CRM working harder to deliver a unified, current view of your clients and prospects, you can concentrate on retaining your best customers, identifying new cross-sell and up-sell...
Provided by Dun & Bradstreet
-
White Papers
Executive Brief: Optimize Your Enterprise - Fuel Your Growth With Data in the Cloud
Oct 2011
Customer intelligence is one of the most important strategic assets any company possesses. I've experienced that myself firsthand, having managed enterprise data programs for more than 20 years....
Provided by Dun & Bradstreet
-
White Papers
Deliver Extraordinary Customer Experience
Oct 2010
Competition is fierce in today's economy and customers know this. They can easily search the Internet to find companies that sell similar products or services at competitive prices. That's why...
Provided by Oracle
-
Whitepapers
An Enterprise Guide to 21st Century Customer Engagement
Jul 2012
Conversations around your business and your customers are happening in greater numbers across an increasing number of communication vehicles every year such as Facebook, Twitter, forums, email,...
Provided by Zendesk
-
Case Studies
Survey Finds Widespread Use of Video Conferencing
Feb 2010
A survey commissioned by Global IP Solutions has found use of video conferencing technology to be widespread among business professionals. GIPS asked Research Now to survey 1,200 business...
Provided by Global IP Solutions
-
Whitepapers
IOUG 2011 Survey: The Petabyte Challenge: 2011 IOUG Database Growth Survey
Jul 2012
In a new survey conducted by Unisphere Research among members of the Independent Oracle Users Group (IOUG),close to one out of ten respondents report that the total amount of online...
Provided by Oracle
-
Webcasts
Delivering a "Wow" Customer Experience
Dec 2009
In today's environment, companies can't just compete on price and product. They must also deliver a great customer experience. Rich Caballero, vice president of product management at Oracle,...
Provided by Oracle
-
Whitepapers
Road to Smarter Computing
Nov 2012
In this paper we will explore end-user's view on Smarter Computing. Data Center investment comes in two flavors - those that differentiate in the eyes of the customer when they are improved, and...
Provided by IBM
-
Whitepapers
Smarter commerce for Consumer Products
Apr 2012
As our planet becomes increasingly interconnected, instrumented and infused with intelligence, a new consumer is emerging - an empowered consumer. Enabled by technology and social media, these...
Provided by IBM
-
Whitepapers
Enhancing the Customer Experience: The Promise of BPM Technology for Retailers
Oct 2012
The burgeoning e-commerce industry has received a decisive boost from these multi-channel interactions, accelerating some retail strategies and disrupting others. To survive in this environment,...
Provided by Oracle
-
White Papers
Create Enduring Customer Relationships
Jan 2009
In today's environment, customers are spending less yet competition is more intense than ever. Loyalty initiatives must evolve beyond traditional reward programs to become a strategic part of the...
Provided by Oracle
-
White Papers
The Customer Loyalty Playbook: 4 Steps to Build Loyal, High-Value Customers
Oct 2010
Loyal customers are your company's most valuable asset. While many organizations have struggled in these challenging economic times, companies that have tapped into the long-term loyalty of their...
Provided by Oracle
-
Whitepapers
Forrester Consulting Report: Empowered Customers Drive Collaborative Business Evolution
Oct 2012
Today's organizations need to adapt quickly in both the how they do business and how they leverage technology, but research shows that many are falling short. Read this groundbreaking new study,...
Provided by IBM
-
e-Books
Oracle Exadata eBook
Mar 2012
Check out the new Exadata e-book packed with the latest real-world examples, insights, and tips for IT professionals. This interactive e-book experience features customer success stories and video...
Provided by Oracle
-
Whitepapers
Getting closer to the customer: A challenge for the C-suite
Jul 2012
Getting closer to the customer is an Economist Intelligence Unit report which examines how the dialogue between customers and companies has changed with the advent of new communication channels...
Provided by Genesys Telecommunications Laboratories
-
White Papers
Is Your Company A Customer Survey Score Whore?
Jan 2009
Becoming a hero to your customers is more about reliability than it is about heroics. You don't have to leap tall buildings in a single bound. If they could just count on you to always deliver, to...
Provided by MarketingProfs
-
White Papers
2009 Study: Consumer Attitudes About Behavioral Targeting
Mar 2009
Behavioral targeting has become a critical online trust issue, What do consumers think about having their browsing behaviors tracked for marketing purposes? TRUSTe and TNS surveyed consumer...
Provided by TRUSTe
-
Whitepapers
The Changing Face of Commuting
Dec 2008
Citrix Online and the polling company� recently joined forces to conduct a survey on the subject of Web commuting.
Provided by Citrix Online
-
White Papers
Adobe LiveCycle solutions for intuitive user experiences
Sep 2009
With Adobe® LiveCycle® Enterprise Suite (ES2) software, organizations like yours can easily deploy intuitive user experiences, using flexible guides and RIAs to help increase customer satisfaction...
Provided by Adobe Systems
-
White Papers
Mainstream: Not A Target Market
Jul 2009
Mainstream is not a target market. In fact, by trying to blandly appeal to everyone, you wind up not really appealing to anyone in particular. Your target customers, of course, are those who are...
Provided by American Express
-
White Papers
The Art Of The Customer Surveys
Sep 2008
As a small business owner, you're probably concerned about what your customers think of you, and many of you have done, or would like to do, customer surveys. Customers do not want spend time...
Provided by American Express
-
White Papers
The Road To Recovery: A Report On Consumer Behavior In The New Economy
Sep 2009
Consumer behavior typically returns to normal soon after recessions end. However, in extreme cases, such as the Great Depression of the 1930s, financial crisis may influence the consumer psyche...
Provided by Accenture
-
White Papers
Why Customer Centricity Matters: Sustaining High Performance Through Uncertain Times
Mar 2009
As organizations around the world confront new economic realities, many find organizing an effective response in this highly complex, highly uncertain environment to be uniquely challenging. Their...
Provided by Accenture
-
White Papers
Seamless Communication: Simplicity, Efficiency, and Transparency Achieved Through Integrated Wireline and Wireless Services
Nov 2009
Reduce costs, minimize complexity and improve worker productivity by integrating your wireline and wireless services. Respected consulting firm IDC examines the benefits, challenges and the...
Provided by Sprint
-
Webcasts
Knowledge Unleashed: Using Customer Intelligence to Move the Needle
Jan 2010
Learn about the benefits of employing enterprise policy management in your organization. Gain strategic insight on how to advance to the next level of service by leveraging customer intelligence...
Provided by Convergys
-
Webcasts
Improve Customer Satisfaction: Deliver More Revenue
Mar 2010
Insight into customer satisfaction is a key indicator to a repeatable, lasting revenue stream and loyal customers. Gaining information into how active customers are, repeat product purchases,...
Provided by IBM
-
Whitepapers
Improving First-Call Resolution with Team Collaboration Technology
Dec 2009
This new white paper examines key challenges facing customer support organizations and explores the many advantages of collaborative remote support, including ad hoc training, faster first-contact...
Provided by Citrix Online
-
Whitepapers
The Next Frontier for Support Centers
Mar 2010
This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction.
Provided by Citrix Online
-
White Papers
Do You Know The 'Voice' Of Your Customer?
Jan 2010
How well do you know the business issues driving your customer's decision process? Without this bit of strategic insight, your company's vision may fail to take root or a well-intended product may...
Provided by Bloofusion
-
White Papers
Customer Advisory Board: Frequently Asked Questions
Jan 2010
Many companies, both large and small, are considering or are already running customer or partner advisory boards. These sessions can be very effective tools to gain feedback on strategic...
Provided by Bloofusion
-
White Papers
Are You Getting Strategic Insight From Your Best Customers?
Jan 2010
Many companies are now beginning to discover that a Customer Advisory Board (CAB) can greatly help them develop, validate, and enhance crisp business strategies. In addition, CABs are being used...
Provided by KickStart Alliance
-
White Papers
What Came First, The CAB Or The Executive Relationship?
Sep 2009
Great CABs don't just happen. They happen because the executives and CAB managers who run them know they will be successful. Senior executives invest their time and energy to invite the right...
Provided by KickStart Alliance
-
White Papers
Desire To Acquire: Powerlessness And Compensatory Consumption
Apr 2010
Feeling powerless is an aversive psychological state that people try to eliminate or diminish. Given that high status is often a signal of power, demonstrating high status through the purchase of...
Provided by Northwestern University (Kellogg)
-
White Papers
Surveying Sensitive Topics: New Tools Help Correct For Survey Bias
Apr 2010
Getting truthful answers to survey questions about sensitive matters - such as using illegal drugs or cheating on taxes - is a challenge. Even when promised anonymity, people who break the rules...
Provided by Northwestern University (Kellogg)
-
White Papers
Membership Has Its Punishments
Jan 2010
If you think that frequent flier programs and other tactics that reward customers for their loyalty to a particular company ensure good deals for consumers, think again. Consumers may not benefit...
Provided by Northwestern University (Kellogg)
-
White Papers
The Art Of Persuasion: Aligning Consumer Goals With Level Of Abstraction
Oct 2009
The researchers found that when consumers aimed to fulfill aspirations and satisfy achievement goals, more abstract messages - for example, those highlighting the freedom TiVo provides -...
Provided by Northwestern University (Kellogg)
-
White Papers
A (Sales)Taxing Proposition
Feb 2009
It has long been said that no things in life are more certain than death and taxes. If anything could challenge these certainties, it might be the Internet - regarding taxes at least. While its...
Provided by Northwestern University (Kellogg)
-
White Papers
Trust Required Here
Aug 2007
Buying a used car is always a difficult experience, in large part because potential buyers have trouble trusting sellers. Trust is an elusive but important component in market transactions. There...
Provided by Northwestern University (Kellogg)
-
White Papers
Predicting Customer Lifetime Value: When Is It Sensible To Give Perks To Customers?
Feb 2008
If you have been a great customer, catalog companies may send you more mailings, airlines may give you priority for upgrades, credit card companies may waive late fees, and hotels may leave a...
Provided by Northwestern University (Kellogg)
-
White Papers
Deloitte Consumer Pulse Survey: Post Health Care Reform Perceptions
Jun 2010
The Deloitte Center for Health Solutions (DCHS), part of Deloitte LLP, conducted a survey of consumers in May 2010, to gauge their opinion about the U.S. health care system after the Patient...
Provided by Deloitte LLP
-
Whitepapers
How to unleash the value of your scanned documents
May 2013
Have your scanned documents become a digital landfill? Is an unmanaged assortment of files threatening to become an avalanche in your office? This ebook provides insight into how to get control...
Provided by VirtualWorks
-
Whitepapers
Cashing in on Customer Insight
Apr 2013
In this new white paper by Peppers & Rogers Group and IBM, readers will learn how to harness customer insight from myriad interactions to profitably grow revenue, increase loyalty, and go from...
Provided by IBM
-
Whitepapers
Enhancing the Customer Experience: The Promise of BPM Technology for Retailers
Oct 2012
The burgeoning e-commerce industry has received a decisive boost from these multi-channel interactions, accelerating some retail strategies and disrupting others. To survive in this environment,...
Provided by Oracle
-
Whitepapers
IOUG 2011 Survey: The Petabyte Challenge: 2011 IOUG Database Growth Survey
Jul 2012
In a new survey conducted by Unisphere Research among members of the Independent Oracle Users Group (IOUG),close to one out of ten respondents report that the total amount of online...
Provided by Oracle
-
Whitepapers
Integrative CRM Enhances Midsize Business Agility and Performance
Jan 2013
There is a fundamental shift in CRM today from simply being customer focused or customer-centric to proactively being customer-activated. Clients in today’s consumer economy desire to be treated...
Provided by IBM
-
Whitepapers
Road to Smarter Computing
Nov 2012
In this paper we will explore end-user's view on Smarter Computing. Data Center investment comes in two flavors - those that differentiate in the eyes of the customer when they are improved, and...
Provided by IBM
-
Whitepapers
CRM & Supply Chain management Solutions guide: Is your strategy as smart as your customers?
Nov 2012
Today's customers are up-to-date, well informed and demanding. The smart customer is constantly on the look out for vendors who provide a great customer experience and excellent service. Find out...
Provided by IBM
-
Whitepapers
Empowered Customers Drive Collaborative Business
May 2012
Businesses are under increasing pressure by their customers to adapt. Mobile devices and growing use of the Web have changed customer expectations, with increased access to information and new...
Provided by IBM
-
Whitepapers
Forrester Consulting Report: Empowered Customers Drive Collaborative Business Evolution
Oct 2012
Today's organizations need to adapt quickly in both the how they do business and how they leverage technology, but research shows that many are falling short. Read this groundbreaking new study,...
Provided by IBM
-
Whitepapers
The Customer Loyalty Playbook: 4 Steps to Build Loyal, High-Value Customers
Feb 2010
Loyal customers are your company's most valuable asset however loyalty is not easy to achieve. With competitors simply a click away, organisations are facing new challenges acquiring loyal...
Provided by Oracle
-
Whitepapers
Forrester Report: Empowered Customers Drive Collaborative Business
May 2012
Businesses are under increasing pressure by their customers to adapt. Mobile devices and growing use of the Web have changed customer expectations, with increased access to information and new...
Provided by IBM
-
eBooks
If It's Not in ConnectWise, It Didn't Happen
How to Eliminate the Chaos and Gain Total Control of Your BusinessAug 2012
Difficult economic conditions and a wave of new technology have businesses on their heels. Disparate systems can make it difficult to support customers, manage service level agreements (SLAs), and...
Provided by ConnectWise
-
Whitepapers
3rd Generation Intel® Core™ vPro™ Processor Overview
Aug 2012
White Paper: Enterprise performance and embedded security technology benefits are covered in the 3rd gen Intel® Core™ vPro™ processor overview.
Provided by Intel Corporation
-
Whitepapers
An Uncertain Forecast
Aug 2012
In December 2011, CFO Research Services conducted an online survey among senior finance executives in North America, Europe, Asia, and Latin America to look into the impacts that commodity price...
Provided by Genpact
-
Whitepapers
An Enterprise Guide to 21st Century Customer Engagement
Jul 2012
Conversations around your business and your customers are happening in greater numbers across an increasing number of communication vehicles every year such as Facebook, Twitter, forums, email,...
Provided by Zendesk
-
Whitepapers
Getting closer to the customer: A challenge for the C-suite
Jul 2012
Getting closer to the customer is an Economist Intelligence Unit report which examines how the dialogue between customers and companies has changed with the advent of new communication channels...
Provided by Genesys Telecommunications Laboratories
-
Whitepapers
Top Five Reasons to Choose SAP Services
Jul 2012
Find out why customers choose to work with SAP Services.
Provided by SAP
-
Whitepapers
EIU Whitepaper: Levelling the playing field: How companies use data to create advantage
Jul 2012
How are companies using information to beat their rivals and create a more level playing field? This paper examines how their practices are evolving and offers examples of data use at some highly...
Provided by SAP
-
Whitepapers
The Science of Social Listening for Customer Experience
Jun 2012
Customers today expect immediate service and fast resolutions from the social web. These conversations are happening right now, on millions of sites, among millions of people. Are you listening?...
Provided by Salesforce.com
-
Whitepapers
Engaging Your Customers in the Social Era
Jun 2012
Top companies now know that social media is a powerful way to listen to their customers. Failing to go beyond just listening to customers on social media leaves an even greater opportunity...
Provided by Salesforce.com
-
Whitepapers
Smarter commerce for Consumer Products
Apr 2012
As our planet becomes increasingly interconnected, instrumented and infused with intelligence, a new consumer is emerging - an empowered consumer. Enabled by technology and social media, these...
Provided by IBM
-
Whitepapers
Readying your portals for social business
Apr 2012
Improve business outcomes by adding social and real-time collaboration to your portals to realize value through greater revenue, improved customer satisfaction and lower operational costs
Provided by IBM
-
Podcasts
Standard Bank Customer Video
Mar 2012
See how Standard Bank S.A. offers an innovative, new banking channel with a compelling mobile customer experience using SAP's mobile platform.
Provided by SAP
-
e-Books
Oracle Exadata eBook
Mar 2012
Check out the new Exadata e-book packed with the latest real-world examples, insights, and tips for IT professionals. This interactive e-book experience features customer success stories and video...
Provided by Oracle
-
Whitepapers
The Analytics Experience
Jan 2012
The customer is king. Learn how analytics can help with the royal treatment.
Provided by IBM
-
White Papers
Lower Costs and Boost Customer Loyalty by Injecting Knowledge into CRM
Jan 2012
Across industries, those responsible for customer support are charged with lowering costs and improving customer loyalty. But often these goals are seen as diametrically opposed. Whether it's...
Provided by Oracle
-
White Papers
Adobe's Approach to Customer Experience Management
Dec 2011
The financial impact of delivering improved customer experiences is significant. Forrester estimates the annual revenue gains from improved customer experiences can range from $46M to $1.7B,...
Provided by Adobe Systems
-
White Papers
Forrester's "Empowering Customers by Transforming Business Processes"
Aug 2011
Customers today have more power than ever before. They have tremendous influence and reach through social media, more purchasing options and choices of whom to buy from, and high expectations...
Provided by Adobe Systems
-
White Papers
CIO2CIO: Use IT to Deliver a Superior Customer Experience -- and Beat the Competition
Dec 2011
With today's challenges of the global economy and the onslaught of technologies that give consumers more information and power than ever before, it's never been more critical to business survival...
Provided by Adobe Systems
-
White Papers
Executive Brief: Optimize Your Enterprise - Fuel Your Growth With Data in the Cloud
Oct 2011
Customer intelligence is one of the most important strategic assets any company possesses. I've experienced that myself firsthand, having managed enterprise data programs for more than 20 years....
Provided by Dun & Bradstreet
-
White Papers
Make Your CRM Work Harder - So You Don't Have To
Oct 2011
With your CRM working harder to deliver a unified, current view of your clients and prospects, you can concentrate on retaining your best customers, identifying new cross-sell and up-sell...
Provided by Dun & Bradstreet
-
White Papers
Asset Pricing With Heterogeneous Consumers: When The Data Has Yet To Meet A Theory It Likes
May 2008
The authors present empirical evidence that uninsurable idiosyncratic consumption risk cannot explain the magnitude of the equity premium. Using Consumer Expenditure Survey data set on household...
Provided by Penn State University
-
Webcasts
eGovernment Survey Video: Context And Interviews Of Graham Colclough And Dinand Tinholt
Jan 2011
This webcast shows the 8th Benchmark Measurement on EU eGovernment was launched on 19 November at the EU Conference in Malmo. The presenters involved in the preparation of the survey for the...
Provided by Capgemini
-
Whitepapers
The Social Customer Engagement Index
Jul 2011
Companies are turning to social channels to engage with customers and prospects and build better, longer relationships with them. And, as organizations adopt social tools and strategies to engage...
Provided by SAP
-
Whitepapers
Nine Easy Steps for Quick Customer Experience Tune Up
Jul 2011
Customer experience (CE) is the new imperative. However, among the top concerns companies have regarding CE are cost and delayed return on investment. The good news is that there are short-term...
Provided by SAP
-
Whitepapers
Strategies for Evolving into a Multisided Business
Jul 2011
Discover how telecom companies like yours can take advantage of profitable new multisided business models that require changes in how you collaborate with partners, price offerings, and service...
Provided by SAP
-
eBooks
The Customer Experience Edge
Jul 2011
Read how across industries, companies are investing in technology and techniques for mapping high-quality and profitable customer experiences: identifying and creating innovative ways to close...
Provided by SAP
-
Whitepapers
How To Achieve a Great and Profitable Customer Experience
Jul 2011
Read this first of four reports based on a global survey of executives on customer experience management, as well as interviews of SAP customers and industry influencers and analysts. (Bloomberg...
Provided by SAP
-
White Papers
The Role Of Experts In Creating Customer Value - Renovation Of Housing Company
Aug 2010
Inexperienced people carrying out the renovation can 'Ruin' the whole project and the residents feel they did not receive value for their investment. Lack of necessary knowledge of renovations,...
Provided by Tampere University of Technology
-
White Papers
Measuring Customer Satisfaction In Industrial Markets - New Insights Into Aggregating Individual Satisfaction Judgments
Aug 2010
The purpose of this paper is to analyze the relationship between the individual customer satisfaction judgments of the members of a buying center and their conjoint buying center satisfaction in...
Provided by Universität Tübingen
-
White Papers
Make Your CRM Work Harder - So You Don't Have To
Oct 2011
With your CRM working harder to deliver a unified, current view of your clients and prospects, you can concentrate on retaining your best customers, identifying new cross-sell and up-sell...
Provided by Dun & Bradstreet
-
White Papers
Create Enduring Customer Relationships
Jan 2009
In today's environment, customers are spending less yet competition is more intense than ever. Loyalty initiatives must evolve beyond traditional reward programs to become a strategic part of the...
Provided by Oracle
-
White Papers
Is Your Company A Customer Survey Score Whore?
Jan 2009
Becoming a hero to your customers is more about reliability than it is about heroics. You don't have to leap tall buildings in a single bound. If they could just count on you to always deliver, to...
Provided by MarketingProfs
-
White Papers
2009 Study: Consumer Attitudes About Behavioral Targeting
Mar 2009
Behavioral targeting has become a critical online trust issue, What do consumers think about having their browsing behaviors tracked for marketing purposes? TRUSTe and TNS surveyed consumer...
Provided by TRUSTe
-
Whitepapers
The Changing Face of Commuting
Dec 2008
Citrix Online and the polling company� recently joined forces to conduct a survey on the subject of Web commuting.
Provided by Citrix Online
-
White Papers
Adobe LiveCycle solutions for intuitive user experiences
Sep 2009
With Adobe® LiveCycle® Enterprise Suite (ES2) software, organizations like yours can easily deploy intuitive user experiences, using flexible guides and RIAs to help increase customer satisfaction...
Provided by Adobe Systems
-
White Papers
Mainstream: Not A Target Market
Jul 2009
Mainstream is not a target market. In fact, by trying to blandly appeal to everyone, you wind up not really appealing to anyone in particular. Your target customers, of course, are those who are...
Provided by American Express
-
White Papers
The Art Of The Customer Surveys
Sep 2008
As a small business owner, you're probably concerned about what your customers think of you, and many of you have done, or would like to do, customer surveys. Customers do not want spend time...
Provided by American Express
-
White Papers
The Road To Recovery: A Report On Consumer Behavior In The New Economy
Sep 2009
Consumer behavior typically returns to normal soon after recessions end. However, in extreme cases, such as the Great Depression of the 1930s, financial crisis may influence the consumer psyche...
Provided by Accenture
-
White Papers
Why Customer Centricity Matters: Sustaining High Performance Through Uncertain Times
Mar 2009
As organizations around the world confront new economic realities, many find organizing an effective response in this highly complex, highly uncertain environment to be uniquely challenging. Their...
Provided by Accenture
-
White Papers
Seamless Communication: Simplicity, Efficiency, and Transparency Achieved Through Integrated Wireline and Wireless Services
Nov 2009
Reduce costs, minimize complexity and improve worker productivity by integrating your wireline and wireless services. Respected consulting firm IDC examines the benefits, challenges and the...
Provided by Sprint
-
Webcasts
Delivering a "Wow" Customer Experience
Dec 2009
In today's environment, companies can't just compete on price and product. They must also deliver a great customer experience. Rich Caballero, vice president of product management at Oracle,...
Provided by Oracle
-
Webcasts
Knowledge Unleashed: Using Customer Intelligence to Move the Needle
Jan 2010
Learn about the benefits of employing enterprise policy management in your organization. Gain strategic insight on how to advance to the next level of service by leveraging customer intelligence...
Provided by Convergys
-
Case Studies
Survey Finds Widespread Use of Video Conferencing
Feb 2010
A survey commissioned by Global IP Solutions has found use of video conferencing technology to be widespread among business professionals. GIPS asked Research Now to survey 1,200 business...
Provided by Global IP Solutions
-
Webcasts
Improve Customer Satisfaction: Deliver More Revenue
Mar 2010
Insight into customer satisfaction is a key indicator to a repeatable, lasting revenue stream and loyal customers. Gaining information into how active customers are, repeat product purchases,...
Provided by IBM
-
Whitepapers
Improving First-Call Resolution with Team Collaboration Technology
Dec 2009
This new white paper examines key challenges facing customer support organizations and explores the many advantages of collaborative remote support, including ad hoc training, faster first-contact...
Provided by Citrix Online
-
Whitepapers
The Next Frontier for Support Centers
Mar 2010
This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction.
Provided by Citrix Online
-
White Papers
Do You Know The 'Voice' Of Your Customer?
Jan 2010
How well do you know the business issues driving your customer's decision process? Without this bit of strategic insight, your company's vision may fail to take root or a well-intended product may...
Provided by Bloofusion
-
White Papers
Customer Advisory Board: Frequently Asked Questions
Jan 2010
Many companies, both large and small, are considering or are already running customer or partner advisory boards. These sessions can be very effective tools to gain feedback on strategic...
Provided by Bloofusion
-
White Papers
Are You Getting Strategic Insight From Your Best Customers?
Jan 2010
Many companies are now beginning to discover that a Customer Advisory Board (CAB) can greatly help them develop, validate, and enhance crisp business strategies. In addition, CABs are being used...
Provided by KickStart Alliance
-
White Papers
What Came First, The CAB Or The Executive Relationship?
Sep 2009
Great CABs don't just happen. They happen because the executives and CAB managers who run them know they will be successful. Senior executives invest their time and energy to invite the right...
Provided by KickStart Alliance
-
White Papers
Desire To Acquire: Powerlessness And Compensatory Consumption
Apr 2010
Feeling powerless is an aversive psychological state that people try to eliminate or diminish. Given that high status is often a signal of power, demonstrating high status through the purchase of...
Provided by Northwestern University (Kellogg)
-
White Papers
Surveying Sensitive Topics: New Tools Help Correct For Survey Bias
Apr 2010
Getting truthful answers to survey questions about sensitive matters - such as using illegal drugs or cheating on taxes - is a challenge. Even when promised anonymity, people who break the rules...
Provided by Northwestern University (Kellogg)
-
White Papers
Membership Has Its Punishments
Jan 2010
If you think that frequent flier programs and other tactics that reward customers for their loyalty to a particular company ensure good deals for consumers, think again. Consumers may not benefit...
Provided by Northwestern University (Kellogg)
-
White Papers
The Art Of Persuasion: Aligning Consumer Goals With Level Of Abstraction
Oct 2009
The researchers found that when consumers aimed to fulfill aspirations and satisfy achievement goals, more abstract messages - for example, those highlighting the freedom TiVo provides -...
Provided by Northwestern University (Kellogg)
-
White Papers
A (Sales)Taxing Proposition
Feb 2009
It has long been said that no things in life are more certain than death and taxes. If anything could challenge these certainties, it might be the Internet - regarding taxes at least. While its...
Provided by Northwestern University (Kellogg)
-
White Papers
Trust Required Here
Aug 2007
Buying a used car is always a difficult experience, in large part because potential buyers have trouble trusting sellers. Trust is an elusive but important component in market transactions. There...
Provided by Northwestern University (Kellogg)
-
White Papers
Predicting Customer Lifetime Value: When Is It Sensible To Give Perks To Customers?
Feb 2008
If you have been a great customer, catalog companies may send you more mailings, airlines may give you priority for upgrades, credit card companies may waive late fees, and hotels may leave a...
Provided by Northwestern University (Kellogg)
-
White Papers
Deloitte Consumer Pulse Survey: Post Health Care Reform Perceptions
Jun 2010
The Deloitte Center for Health Solutions (DCHS), part of Deloitte LLP, conducted a survey of consumers in May 2010, to gauge their opinion about the U.S. health care system after the Patient...
Provided by Deloitte LLP
-
White Papers
2010 U.S. Survey Of Health Care Consumers: Key Findings
May 2010
Since 2008, the Deloitte Center for Health Solutions has conducted its annual survey of health care consumers to assess behaviors, attitudes and unmet needs, and to quantify year-to-year changes....
Provided by Deloitte LLP
-
White Papers
Generational Overview: 2010 Survey Of Health Care Consumers
May 2010
As part of its comprehensive analysis of U.S. health care consumers, the "2010 Survey of Health Care Consumers," from the Deloitte Center for Health Solutions, examined generational attitudes and...
Provided by Deloitte LLP
-
White Papers
Many U.S. Consumers Want Major Changes In Health Care Design, Delivery
Feb 2008
In recent years, the role that consumers play in the U.S. health care system has become a prominent theme as employer- and government-sponsored insurance programs promote consumerism and...
Provided by Deloitte LLP
-
White Papers
Men Vs. Women: 2008 Survey Of Health Care Consumers
Jan 2010
When it comes to health care attitudes and actions, the divide between the two genders is wide. The findings of the inaugural 2008 Deloitte Survey of Health Care Consumers, a comprehensive online...
Provided by Deloitte LLP
-
White Papers
Health Care Policy & Politics: 2008 Survey Of Health Care Consumers
May 2009
The Deloitte 2008 Survey of Health Care Consumers asked more than 3,000 respondents about health care and politics, about taxes and the uninsured, about state-mandated insurance. With a growing...
Provided by Deloitte LLP
-
White Papers
Wellness And The Consumer: 2008 Survey Of Health Care Consumers
Jan 2010
U.S. health care consumers understand that wellness and prevention programs can pay great dividends. The issue of prevention has gained great currency in the public discussion of how to reform...
Provided by Deloitte LLP
-
White Papers
Impact On Doctors: 2008 Survey Of Health Care Consumers
Jan 2010
Primary care physicians are still the "Trusted source" for most health care consumers, ahead of hospitals and health plans. They earn satisfaction ratings of more than 80 percent in the survey....
Provided by Deloitte LLP
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White Papers
Uninsured Vs. Insured: 2008 Survey Of Health Care Consumers
Jan 2010
It's widely accepted that the number of Americans without health care coverage is creeping toward the 50 million mark. But what are the characteristics that define the nation's uninsured? The...
Provided by Deloitte LLP
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White Papers
The State Of Customer Experience,2010
Feb 2010
With tighter budgets and fewer resources, companies across North America are turning to improved customer experience as a way to build business and enhance brand loyalty. The biggest obstacle to...
Provided by Adobe Systems
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White Papers
The Goal-Gradient Hypothesis Resurrected: Purchase Acceleration, Illusionary Goal Progress, And Customer Retention
Jul 2008
The goal-gradient hypothesis denotes the classic finding from behaviorism that animals expend more effort as they approach a reward. Building on this hypothesis, the authors of this paper generate...
Provided by Columbia University
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White Papers
Start Making Sense Defining Customer Experiences That Enable High Performance
Nov 2009
Many experts believe that, while the global economy may have turned a corner, recovery will be prolonged and sluggish. Changing consumer attitudes and behavior will play a key role in setting the...
Provided by Accenture
