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    <title><![CDATA[customer surveys - White Papers, Webcasts and Case Studies - TechRepublic ]]></title>
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        <title><![CDATA[How to unleash the value of your scanned documents]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/how-to-unleash-the-value-of-your-scanned-documents/32893715]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[Have your scanned documents become a digital landfill? Is an unmanaged assortment of files threatening to become an avalanche in your office?  This ebook provides insight into how to get control...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/how-to-unleash-the-value-of-your-scanned-documents/32893715]]></guid>
        <pubDate>Wed, 15 May 2013 04:27:44 -0700</pubDate>
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            <item>
        <title><![CDATA[Cashing in on Customer Insight]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/cashing-in-on-customer-insight/32883941]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[In this new white paper by Peppers &amp; Rogers Group and IBM, readers will learn how to harness customer insight from myriad interactions to profitably grow revenue, increase loyalty, and go from...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/cashing-in-on-customer-insight/32883941]]></guid>
        <pubDate>Fri, 05 Apr 2013 02:59:07 -0700</pubDate>
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        <title><![CDATA[Enhancing the Customer Experience: The Promise of BPM Technology for Retailers]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/enhancing-the-customer-experience-the-promise-of-bpm-technology-for-retailers/32872301]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[The burgeoning e-commerce industry has received a decisive boost from these multi-channel interactions, accelerating some retail strategies and disrupting others. To survive in this environment,...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/enhancing-the-customer-experience-the-promise-of-bpm-technology-for-retailers/32872301]]></guid>
        <pubDate>Fri, 22 Feb 2013 04:40:55 -0800</pubDate>
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            <item>
        <title><![CDATA[IOUG 2011 Survey: The Petabyte Challenge: 2011 IOUG Database Growth Survey]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/ioug-2011-survey-the-petabyte-challenge-2011-ioug-database-growth-survey/32872259]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[In a new survey conducted by Unisphere Research among members of the Independent Oracle Users Group (IOUG),close to one out of ten respondents report that the total amount of online...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/ioug-2011-survey-the-petabyte-challenge-2011-ioug-database-growth-survey/32872259]]></guid>
        <pubDate>Fri, 22 Feb 2013 03:41:23 -0800</pubDate>
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            <item>
        <title><![CDATA[Integrative CRM Enhances Midsize Business Agility and Performance]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/integrative-crm-enhances-midsize-business-agility-and-performance/32602007]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[There is a fundamental shift in CRM today from simply being customer focused or customer-centric to proactively being customer-activated. Clients in today&rsquo;s consumer economy desire to be treated...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/integrative-crm-enhances-midsize-business-agility-and-performance/32602007]]></guid>
        <pubDate>Fri, 04 Jan 2013 05:23:54 -0800</pubDate>
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            <item>
        <title><![CDATA[Road to Smarter Computing]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/road-to-smarter-computing/32594417]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[In this paper we will explore end-user's view on Smarter Computing. Data Center investment comes in two flavors - those that differentiate in the eyes of the customer when they are improved, and...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/road-to-smarter-computing/32594417]]></guid>
        <pubDate>Sat, 01 Dec 2012 06:30:32 -0800</pubDate>
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            <item>
        <title><![CDATA[CRM &amp; Supply Chain management Solutions guide: Is your strategy as smart as your customers?]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/crm-supply-chain-management-solutions-guide-is-your-strategy-as-smart-as-your-customers/32572956]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[Today's customers are up-to-date, well informed and demanding. The smart customer is constantly on the look out for vendors who provide a great customer experience and excellent service. Find out...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/crm-supply-chain-management-solutions-guide-is-your-strategy-as-smart-as-your-customers/32572956]]></guid>
        <pubDate>Mon, 05 Nov 2012 05:06:02 -0800</pubDate>
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            <item>
        <title><![CDATA[Empowered Customers Drive Collaborative Business]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/empowered-customers-drive-collaborative-business/32571746]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[Businesses are under increasing pressure by their customers to adapt. Mobile devices and growing use of the Web have changed customer expectations, with increased access to information and new...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/empowered-customers-drive-collaborative-business/32571746]]></guid>
        <pubDate>Sun, 04 Nov 2012 18:09:04 -0800</pubDate>
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            <item>
        <title><![CDATA[Forrester Consulting Report: Empowered Customers Drive Collaborative Business Evolution]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/forrester-consulting-report-empowered-customers-drive-collaborative-business-evolution/32546411]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[Today's organizations need to adapt quickly in both the how they do business and how they leverage technology, but research shows that many are falling short. Read this groundbreaking new study,...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/forrester-consulting-report-empowered-customers-drive-collaborative-business-evolution/32546411]]></guid>
        <pubDate>Tue, 23 Oct 2012 03:37:59 -0700</pubDate>
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            <item>
        <title><![CDATA[The Customer Loyalty Playbook: 4 Steps to Build Loyal, High-Value Customers]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/the-customer-loyalty-playbook-4-steps-to-build-loyal-high-value-customers/32494380]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[Loyal customers are your company's most valuable asset however loyalty is not easy to achieve. With competitors simply a click away, organisations are facing new challenges acquiring loyal...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/the-customer-loyalty-playbook-4-steps-to-build-loyal-high-value-customers/32494380]]></guid>
        <pubDate>Wed, 03 Oct 2012 13:06:13 -0700</pubDate>
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            <item>
        <title><![CDATA[Forrester Report: Empowered Customers Drive Collaborative Business]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/forrester-report-empowered-customers-drive-collaborative-business/5341379]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[Businesses are under increasing pressure by their customers to adapt. Mobile devices and growing use of the Web have changed customer expectations, with increased access to information and new...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/forrester-report-empowered-customers-drive-collaborative-business/5341379]]></guid>
        <pubDate>Tue, 21 Aug 2012 14:18:34 -0700</pubDate>
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            <item>
        <title><![CDATA[If It's Not in ConnectWise, It Didn't Happen &lt;br&gt; How to Eliminate the Chaos and Gain Total Control of Your Business]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/if-its-not-in-connectwise-it-didnt-happen-br-how-to-eliminate-the-chaos-and-gain-total-control-of-your-business/5341103]]></link>
        <s:doctype><![CDATA[eBooks]]></s:doctype>
        <description><![CDATA[Difficult economic conditions and a wave of new technology have businesses on their heels. Disparate systems can make it difficult to support customers, manage service level agreements (SLAs), and...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/if-its-not-in-connectwise-it-didnt-happen-br-how-to-eliminate-the-chaos-and-gain-total-control-of-your-business/5341103]]></guid>
        <pubDate>Fri, 17 Aug 2012 03:52:43 -0700</pubDate>
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            <item>
        <title><![CDATA[3rd Generation Intel&amp;#174; Core&amp;#153; vPro&amp;#153; Processor Overview]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/3rd-generation-intel-core-153-vpro-153-processor-overview/5339564]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[White Paper: Enterprise performance and embedded security technology benefits are covered in the 3rd gen Intel&amp;#174; Core&amp;#153; vPro&amp;#153; processor overview.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/3rd-generation-intel-core-153-vpro-153-processor-overview/5339564]]></guid>
        <pubDate>Tue, 07 Aug 2012 06:44:40 -0700</pubDate>
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            <item>
        <title><![CDATA[An Uncertain Forecast]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/an-uncertain-forecast/5338854]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[In December 2011, CFO Research Services conducted an online survey among senior finance executives in North America, Europe, Asia, and Latin America to look into the impacts that commodity price...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/an-uncertain-forecast/5338854]]></guid>
        <pubDate>Thu, 02 Aug 2012 02:39:00 -0700</pubDate>
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            <item>
        <title><![CDATA[An Enterprise Guide to 21st Century Customer Engagement]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/an-enterprise-guide-to-21st-century-customer-engagement/5338328]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[Conversations around your business and your customers are happening in greater numbers across an increasing number of communication vehicles every year such as Facebook, Twitter, forums, email,...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/an-enterprise-guide-to-21st-century-customer-engagement/5338328]]></guid>
        <pubDate>Thu, 26 Jul 2012 08:54:31 -0700</pubDate>
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            <item>
        <title><![CDATA[Getting closer to the customer: A challenge for the C-suite]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/getting-closer-to-the-customer-a-challenge-for-the-c-suite/5338231]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[Getting closer to the customer is an Economist Intelligence Unit report which examines how the dialogue between customers and companies has changed with the advent of new communication channels...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/getting-closer-to-the-customer-a-challenge-for-the-c-suite/5338231]]></guid>
        <pubDate>Thu, 26 Jul 2012 01:14:29 -0700</pubDate>
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            <item>
        <title><![CDATA[Top Five Reasons to Choose SAP Services]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/top-five-reasons-to-choose-sap-services/4455425]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[Find out why customers choose to work with SAP Services.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/top-five-reasons-to-choose-sap-services/4455425]]></guid>
        <pubDate>Mon, 09 Jul 2012 14:04:53 -0700</pubDate>
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        <title><![CDATA[EIU Whitepaper: Levelling the playing field: How companies use data to create advantage]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/eiu-whitepaper-levelling-the-playing-field-how-companies-use-data-to-create-advantage/4455365]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[How are companies using information to beat their rivals and create a more level playing field? This paper examines how their practices are evolving and offers examples of data use at some highly...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/eiu-whitepaper-levelling-the-playing-field-how-companies-use-data-to-create-advantage/4455365]]></guid>
        <pubDate>Mon, 09 Jul 2012 13:23:00 -0700</pubDate>
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            <item>
        <title><![CDATA[The Science of Social Listening for Customer Experience]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/the-science-of-social-listening-for-customer-experience/4396703]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[Customers today expect immediate service and fast resolutions from the social web. These conversations are happening right now, on millions of sites, among millions of people. Are you listening?...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/the-science-of-social-listening-for-customer-experience/4396703]]></guid>
        <pubDate>Tue, 19 Jun 2012 16:42:07 -0700</pubDate>
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            <item>
        <title><![CDATA[Engaging Your Customers in the Social Era]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/engaging-your-customers-in-the-social-era/4396701]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[Top companies now know that social media is a powerful way to listen to their customers.  Failing to go beyond just listening to customers on social media leaves an even greater opportunity...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/engaging-your-customers-in-the-social-era/4396701]]></guid>
        <pubDate>Tue, 19 Jun 2012 16:39:41 -0700</pubDate>
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            <item>
        <title><![CDATA[Smarter commerce for Consumer Products]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/smarter-commerce-for-consumer-products/4170195]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[As our planet becomes increasingly interconnected, instrumented and infused with intelligence, a new consumer is emerging - an empowered consumer. Enabled by technology and social media, these...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/smarter-commerce-for-consumer-products/4170195]]></guid>
        <pubDate>Tue, 10 Apr 2012 13:28:48 -0700</pubDate>
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            <item>
        <title><![CDATA[Readying your portals for social business]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/readying-your-portals-for-social-business/4149545]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[Improve business outcomes by adding social and real-time collaboration to your portals to realize value through greater revenue, improved customer satisfaction and lower operational costs]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/readying-your-portals-for-social-business/4149545]]></guid>
        <pubDate>Wed, 04 Apr 2012 12:36:42 -0700</pubDate>
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            <item>
        <title><![CDATA[Standard Bank Customer Video]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/standard-bank-customer-video/4107687]]></link>
        <s:doctype><![CDATA[Podcasts]]></s:doctype>
        <description><![CDATA[See how Standard Bank S.A. offers an innovative, new banking channel with a compelling mobile customer experience using SAP's mobile platform.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/standard-bank-customer-video/4107687]]></guid>
        <pubDate>Thu, 22 Mar 2012 13:36:36 -0700</pubDate>
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            <item>
        <title><![CDATA[Oracle Exadata eBook]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/oracle-exadata-ebook/4056839]]></link>
        <s:doctype><![CDATA[e-Books]]></s:doctype>
        <description><![CDATA[Check out the new Exadata e-book packed with the latest real-world examples, insights, and tips for IT professionals. This interactive e-book experience features customer success stories and video...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/oracle-exadata-ebook/4056839]]></guid>
        <pubDate>Tue, 06 Mar 2012 12:40:41 -0800</pubDate>
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            <item>
        <title><![CDATA[The Analytics Experience]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/the-analytics-experience/3861701]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[The customer is king. Learn how analytics can help with the royal treatment.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/the-analytics-experience/3861701]]></guid>
        <pubDate>Wed, 25 Jan 2012 13:09:16 -0800</pubDate>
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            <item>
        <title><![CDATA[Lower Costs and Boost Customer Loyalty by Injecting Knowledge into CRM]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/lower-costs-and-boost-customer-loyalty-by-injecting-knowledge-into-crm/3794445]]></link>
        <s:doctype><![CDATA[White Papers]]></s:doctype>
        <description><![CDATA[Across industries, those responsible for customer support are charged with lowering costs andimproving customer loyalty. But often these goals are seen as diametrically opposed.Whether it's...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/lower-costs-and-boost-customer-loyalty-by-injecting-knowledge-into-crm/3794445]]></guid>
        <pubDate>Thu, 05 Jan 2012 15:11:55 -0800</pubDate>
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            <item>
        <title><![CDATA[Adobe's Approach to Customer Experience Management]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/adobes-approach-to-customer-experience-management/3754809]]></link>
        <s:doctype><![CDATA[White Papers]]></s:doctype>
        <description><![CDATA[The financial impact of delivering improved customer experiences is significant. Forrester estimates the annual revenue gains from improved customer experiences can range from $46M to $1.7B,...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/adobes-approach-to-customer-experience-management/3754809]]></guid>
        <pubDate>Thu, 01 Dec 2011 14:44:01 -0800</pubDate>
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        <title><![CDATA[Forrester's &quot;Empowering Customers by Transforming Business Processes&quot;]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/forresters-empowering-customers-by-transforming-business-processes/3754807]]></link>
        <s:doctype><![CDATA[White Papers]]></s:doctype>
        <description><![CDATA[Customers today have more power than ever before. They have tremendous influence and reach through social media, more purchasing options and choices of whom to buy from, and high expectations...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/forresters-empowering-customers-by-transforming-business-processes/3754807]]></guid>
        <pubDate>Thu, 01 Dec 2011 14:41:55 -0800</pubDate>
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        <title><![CDATA[CIO2CIO: Use IT to Deliver a Superior Customer Experience -- and Beat the Competition]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/cio2cio-use-it-to-deliver-a-superior-customer-experience-and-beat-the-competition/3754805]]></link>
        <s:doctype><![CDATA[White Papers]]></s:doctype>
        <description><![CDATA[With today's challenges of the global economy and the onslaught of technologies that give consumers more information and power than ever before, it's never been more critical to business survival...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/cio2cio-use-it-to-deliver-a-superior-customer-experience-and-beat-the-competition/3754805]]></guid>
        <pubDate>Thu, 01 Dec 2011 14:38:19 -0800</pubDate>
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            <item>
        <title><![CDATA[Executive Brief: Optimize Your Enterprise - Fuel Your Growth With Data in the Cloud]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/executive-brief-optimize-your-enterprise-fuel-your-growth-with-data-in-the-cloud/3550131]]></link>
        <s:doctype><![CDATA[White Papers]]></s:doctype>
        <description><![CDATA[Customer intelligence is one of the most important strategic assets any company possesses. I've experienced that myself firsthand, having managed enterprise data programs for more than 20 years....]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/executive-brief-optimize-your-enterprise-fuel-your-growth-with-data-in-the-cloud/3550131]]></guid>
        <pubDate>Mon, 03 Oct 2011 15:28:34 -0700</pubDate>
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            <item>
        <title><![CDATA[Make Your CRM Work Harder - So You Don't Have To]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/make-your-crm-work-harder-so-you-dont-have-to/3550129]]></link>
        <s:doctype><![CDATA[White Papers]]></s:doctype>
        <description><![CDATA[With your CRM working harder to deliver a unified, current view of your clients and prospects, you can concentrate on retaining your best customers, identifying new cross-sell and up-sell...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/make-your-crm-work-harder-so-you-dont-have-to/3550129]]></guid>
        <pubDate>Mon, 03 Oct 2011 15:26:44 -0700</pubDate>
        <enclosure url="http://i.zdnet.com/logos/dnb-logo-60x50.jpg" type="image/jpeg" />
        
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            <item>
        <title><![CDATA[Asset Pricing With Heterogeneous Consumers: When The Data Has Yet To Meet A Theory It Likes]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/asset-pricing-with-heterogeneous-consumers-when-the-data-has-yet-to-meet-a-theory-it-likes/3448459]]></link>
        <s:doctype><![CDATA[White Papers]]></s:doctype>
        <description><![CDATA[The authors present empirical evidence that uninsurable idiosyncratic consumption risk cannot explain the magnitude of the equity premium. Using Consumer Expenditure Survey data set on household...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/asset-pricing-with-heterogeneous-consumers-when-the-data-has-yet-to-meet-a-theory-it-likes/3448459]]></guid>
        <pubDate>Mon, 12 Sep 2011 07:22:59 -0700</pubDate>
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        <title><![CDATA[eGovernment Survey Video: Context And Interviews Of Graham Colclough And Dinand Tinholt]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/egovernment-survey-video-context-and-interviews-of-graham-colclough-and-dinand-tinholt/3341641]]></link>
        <s:doctype><![CDATA[Webcasts]]></s:doctype>
        <description><![CDATA[This webcast shows the 8th Benchmark Measurement on EU eGovernment was launched on 19 November at the EU Conference in Malmo. The presenters involved in the preparation of the survey for the...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/egovernment-survey-video-context-and-interviews-of-graham-colclough-and-dinand-tinholt/3341641]]></guid>
        <pubDate>Wed, 24 Aug 2011 05:41:20 -0700</pubDate>
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        <title><![CDATA[The Social Customer Engagement Index]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/the-social-customer-engagement-index/3013195]]></link>
        <s:doctype><![CDATA[White Papers]]></s:doctype>
        <description><![CDATA[Companies are turning to social channels to engage with customers and prospects and build better, longer relationships with them.  And, as organizations adopt social tools and strategies to engage...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/the-social-customer-engagement-index/3013195]]></guid>
        <pubDate>Thu, 21 Jul 2011 07:40:12 -0700</pubDate>
        <enclosure url="http://i.zdnet.com/logos/SAP_logo60x50.jpg" type="image/jpeg" />
        
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        <title><![CDATA[Nine Easy Steps for Quick Customer Experience Tune Up]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/nine-easy-steps-for-quick-customer-experience-tune-up/3008629]]></link>
        <s:doctype><![CDATA[White Papers]]></s:doctype>
        <description><![CDATA[Customer experience (CE) is the new imperative. However, among the top concerns companies have regarding CE are cost and delayed return on investment. The good news is that there are short-term...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/nine-easy-steps-for-quick-customer-experience-tune-up/3008629]]></guid>
        <pubDate>Thu, 21 Jul 2011 07:35:52 -0700</pubDate>
        <enclosure url="http://i.zdnet.com/logos/SAP_logo60x50.jpg" type="image/jpeg" />
        
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            <item>
        <title><![CDATA[Strategies for Evolving into a Multisided Business]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/strategies-for-evolving-into-a-multisided-business/2971103]]></link>
        <s:doctype><![CDATA[White Papers]]></s:doctype>
        <description><![CDATA[Discover how telecom companies like yours can take advantage of profitable new multisided business models that require changes in how you collaborate with partners, price offerings, and service...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/strategies-for-evolving-into-a-multisided-business/2971103]]></guid>
        <pubDate>Fri, 15 Jul 2011 12:03:44 -0700</pubDate>
        <enclosure url="http://i.zdnet.com/logos/SAP_logo60x50.jpg" type="image/jpeg" />
        
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            <item>
        <title><![CDATA[The Customer Experience Edge]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/the-customer-experience-edge/2971089]]></link>
        <s:doctype><![CDATA[e-Books]]></s:doctype>
        <description><![CDATA[Read how across industries, companies are investing in technology and techniques for mapping high-quality and profitable customer experiences: identifying and creating innovative ways to close...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/the-customer-experience-edge/2971089]]></guid>
        <pubDate>Fri, 15 Jul 2011 11:53:59 -0700</pubDate>
        <enclosure url="http://i.zdnet.com/logos/SAP_logo60x50.jpg" type="image/jpeg" />
        
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            <item>
        <title><![CDATA[How To Achieve a Great and Profitable Customer Experience]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/how-to-achieve-a-great-and-profitable-customer-experience/2971081]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[Read this first of four reports based on a global survey of executives on customer experience management, as well as interviews of SAP customers and industry influencers and analysts. (Bloomberg...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/how-to-achieve-a-great-and-profitable-customer-experience/2971081]]></guid>
        <pubDate>Fri, 15 Jul 2011 11:49:31 -0700</pubDate>
        <enclosure url="http://i.zdnet.com/logos/SAP_logo60x50.jpg" type="image/jpeg" />
        
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        <title><![CDATA[The Role Of Experts In Creating Customer Value - Renovation Of Housing Company]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/the-role-of-experts-in-creating-customer-value-renovation-of-housing-company/2922361]]></link>
        <s:doctype><![CDATA[White Papers]]></s:doctype>
        <description><![CDATA[Inexperienced people carrying out the renovation can 'Ruin' the whole project and the residents feel they did not receive value for their investment. Lack of necessary knowledge of renovations,...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/the-role-of-experts-in-creating-customer-value-renovation-of-housing-company/2922361]]></guid>
        <pubDate>Mon, 06 Jun 2011 08:45:04 -0700</pubDate>
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        <title><![CDATA[Measuring Customer Satisfaction In Industrial Markets - New Insights Into Aggregating Individual Satisfaction Judgments]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/measuring-customer-satisfaction-in-industrial-markets-new-insights-into-aggregating-individual-satisfaction-judgments/2920449]]></link>
        <s:doctype><![CDATA[White Papers]]></s:doctype>
        <description><![CDATA[The purpose of this paper is to analyze the relationship between the individual customer satisfaction judgments of the members of a buying center and their conjoint buying center satisfaction in...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/measuring-customer-satisfaction-in-industrial-markets-new-insights-into-aggregating-individual-satisfaction-judgments/2920449]]></guid>
        <pubDate>Fri, 03 Jun 2011 10:00:00 -0700</pubDate>
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