TechTeam Global Improves Customer Services and Reduces Cost Through Enterprise IT Management
TechTeam Global uses a Single-Point-of-Contact (SPOC) model to deliver its services from locations in the United States, Europe and the Asia-Pacific region. Its SPOC delivery model results in efficiencies and cost savings by integrating self-service, service desk, remote monitoring and on-site support solutions, which are tailored to the specific business environments of a broad range of vertical industries. By implementing a number of integrated CA IT management solutions, TechTeam is increasing its ability to deliver continually-improving services to its global customers. The company standardized its processes and became more cost effective through the execution of an Enterprise IT Management approach involving CA Service Desk Manager, CA CMDB, CA IT Client Manager and CA SPECTRUM NFM for network fault management.