Ted Baker case study: Personalising business for better value

Significant business expansion has increased the popularity of Ted Baker online and www.tedbaker.com has seen significant growth in visitors. The team at Ted Baker needed to find a way to support those customers online who need guidance in exploring the variety of collections.

This LivePerson case study shows how personalising the Ted Baker online shopping experience through a live chat solution led to increased order value and revenue and better customer service.