Telecommunications Services Provider Centralizes Corporate Customer Data

As one of the major telecommunications services providers in Indonesia, PT Excelcomindo Pratama Tbk (XL) must pull out all the stops to stay ahead of the game. The challenge for them is to remain innovative in order to grow the revenue and subscriber base. There are opportunities in Indonesia, and they will continue to extend the services through new businesses. To meet these needs PT Excelcomindo Pratama Tbk chose SAP. PT Excelcomindo Pratama Tbk chose to implement SAP Customer Relationship Management application. The new software enables XL to better respond to customer queries and monitor project status.