TelstraClear Strengthens Quality of Triple-Play, Next-Generation Offerings With Real-Time Service Management

TelstraClear Limited wanted to gain end-to-end visibility of infrastructure to strengthen service quality and facilitate new product rollouts. TelstraClear Limited deployed a service management solution that helps staff measure key performance indicators and easily evaluate the potential impact of infrastructure problems. As a result it reduced operational expenses; enabled rollout of new services months earlier than previously possible; cut mean time to repair; improved overall performance against key performance indicators and SLAs.