Terminix Services Rapid Growth With LANSA

Headquartered in Memphis, Tennessee USA, the Terminix International Company, is part of the ServiceMaster family of brands and the largest termite and pest control company in the world, safeguarding over three million homes and businesses in the U.S. and 14 other countries. Terminix replaced a COBOL mainframe system and hundreds of standalone UNIX systems at its branches with a central LANSA-based application on a single 595 iSeries. 12,000 employees at over 400 locations and 5,500 service specialists with wireless hand-held devices use the system that also interacts with an increasing number of third-party systems using LANSA Integrator and Web Services. More recently, Terminix used LANSA Composer to automate the remittance processing with third parties. With a single set of source code LANSA could create green-screens, a Windows-like interface and handle XML. LANSA is not dependent on any specific database. The system currently contains 3,000 functions/programs, 2,000 screens/forms, 1,500 files, 30,000 fields and 600,000 lines of code. The system's core functionality covers capturing customer lead information, making proposals, setting up and managing services schedules, billing and back-end reporting to meet regulatory requirements for companies working with chemicals. LANSA scalability and integration with other systems enables it to handle such volumes with ease. Terminix technicians have up-to-date customer information at their finger tips, raising the customer service level.