The Business Value of Unified Communications

This white paper focuses on one such emerging technology, Unified Communications. It will explain how companies in three key industries are implementing Unified Communications and describe the resultant business benefits. Unified Communications is an emerging class of applications and services designed to improve communications within the modern organization - to keep workgroups connected, enable them to collaborate effectively, and streamline business processes. Unified Communications is being used by many companies to enhance business processes in large part because it enables effective collaboration independent of the participant's location, preferred communications device or communications mode.