The Cisco Virtual Office-India Solution Addresses Local Challenges to Provide Reliable Remote Access for Home Workers

Cisco IT identified telecommunication service quality, proper software configuration, and power reliability as the top criteria required to deploy a successful remote-access home solution on a widespread scale with high user satisfaction. First and foremost Cisco had to address the issue of flapping links, which accounted for more than 85 percent of deployment issues with the Cisco Virtual Office-India solution. In early 2009 Cisco IT engaged developers in the Access Routing Technology Group, who formed a SWAT team to ascertain the cause of the flapping links and troubleshoot other issues that impacted the user experience during the Cisco Virtual Office-India deployment.