The Evolution of SAP Support Services: SAP Enterprise Support
Source: IDG (International Data Group)
Enterprise software has become an essential component of everyday operations in most large enterprises and small and medium-sized businesses. To minimize downtime and maintain peak performance, enterprises must ensure that their software packages are properly supported. For mission-critical business processes, this likely means providing more than the typical basic-level support. To better meet the needs of demanding customers that require a high level of software support, SAP is offering SAP Enterprise Support.