The Forrester Wave: Human-Centric BPM for Java Platforms, Q3 2007

Across BPMS technologies and implementations, no matter the industry or the process tackled, Forrester has consistently observed practitioners focusing on a narrow field of BPM value: process automation and efficiency. Vendors can point to many case studies with happy customers where the implementation involved simply modeling a process, improving it somewhat, automating manual work, and letting workflow handle the human interactions. Companies have been doing that since the 1980s on top of document imaging systems, and while BPM suites bring better development tools, standards-based integration, and execution flexibility to the picture, the majority of references miss out on even higher levels of BPM value.