The Fourth-generation Service Desk, and Why It's a Mandate Today
Source: Computer Associates
This paper looks at the obstacles of legacy service management platforms and reveals how a new generation of solutions addresses the fundamental limitations:
- Insights into the evolution of the service desk
- Top challenges for managing legacy platforms
- 5 Key Features for next generation solutions
| Format: | Size: | 59.61 | |
| Date: | Aug 2012 |
