The Future Role of ICT in Meeting Operational Challenges in Energy Utilities: Shifting by Degrees to a Modern World

Energy utilities are operating in an environment where significant market and operational challenges exist. The deployment and implementation of appropriate Information Communication Technology (ICT) solutions plays an intrinsic role in meeting these challenges. The key take-away points of this whitepaper are market dynamics are shifting as a result of merger and acquisition activity, government policy and changing consumer behavior, considerable ongoing debate regarding climate change and the role that technology can play to positively adjust this, etc.