The Hard Truth About Soft Skills

In business, we often hear HR-types refer to "Soft skills." Since "Soft" has a light-weight, somewhat warm and fuzzy connotation, these abilities are often considered unimportant, or, at most, secondary to the "Hard" skills - technical ability and factual knowledge - needed to get the job done. But professional trainer Peggy Klaus is here to tell us that it's time to pay soft skills their props, because these are the core competencies that can make or break your career.