The Impact of Instant Messaging in the Workplace
Source: East Carolina University
Instant Messaging (IM) is a highly demanding method of communication in the workplace. This paper presents the meaning of IM, the advantages of IM, the disadvantages of IM, best practices of IM, and the resolution of the disadvantages of IM that every organization needs to address. One of the many advantages of IM in the workplace is instant feedback from the recipient compared to the traditional methods of e-mail and phone. One of the many disadvantages of IM in the workplace is the lack of formal communication. Establishing a procedure for IM communication is one of the many resolutions for the disadvantages of IM. There are several security issues with using IM in the workplace.