The IMPACT of ITIL, IT Service Management: A Best Practices Framework for Government Agencies

IT is being challenged to run as a service to the business it supports. The challenge facing most IT shops is how to best leverage ITIL and implement these best practices given they are maxed out just keeping things running as they are. But is the federal government ready for ITIL? Is one ready to adopt the strategies of today's service management leaders? This webinar will show how one's agency can put ITIL best practices, ITSM process models, and other resources to best practical use.