The Impact Of The Implementation Of Change Management Processes On Staff Turnover At Telkom SA

Telkom SA, over the last decade and a half, has undergone major change in terms of the manner in which it does business. The objective of this study was to investigate the impact of change implementation on staff turnover in Telkom SA by reviewing the following key issues: The implementation of change within Telkom SA, benchmarked against international best practices; the communication of change/re-structuring initiatives by management in Telkom SA; the effect of change implementation on staff turnover; and the effect of change implementation on employee morale and retention.