The Issue: Why and How Outsourcing Management and Governance Is Critical to Outsourcing Success

Organizations undertaking Information Technology and Business Process Outsourcing (ITO/BPO) are typically focused on "doing the deal." Yet, arguably the hardest part of outsourcing occurs after the deal is done: undertaking the transition and performing ongoing Outsourcing Management and Governance (OM/G). OM/G is a critical and fundamental - but often misunderstood and sometimes neglected - component of any ITO or BPO effort. Outsourcing management and governance is a key element through which organizations maintain the "intent" of the deal. But what exactly is OM/G, what does it do, and what does a good OM/G operating model look like? This paper explores OM/G in depth and provides a clear understanding of how outsourcing management and governance optimizes the value of outsourcing.