The Problem With The ITIL Change Management Process
Source: New Net Technologies
A formalized Change Management process is vital in order to maximize the effectiveness of any change while minimizing potential problems resulting from a configuration change being made. Common sense quickly determines the need for some form of process. Imagine running your IT Service Delivery organization without any processes and no Service desk to keep records on Incidents logged, no Knowledgebase to avoid re-inventing the wheel for recurring problems, no Impact Analysis to avoid creating more problems during planned maintenance - the list goes on.