The ten principals reasons to automate your IT processes (Spanish)

"Organizations of all sizes are adopting IT process automation. Although critical business initiatives can vary, there has emerged a standard set of objectives that drives the need for automation. This document explains the top ten reasons to automate their IT processes, including: Automating resolution of incidents and alerts Establish a consistent and repeatable process for organizing change Create links between ITIL incident management and problem management processes Capture organizational knowledge in a useful and easy to maintain And more."