The Top 10 Problems With Outsourcing Implementations (And How to Overcome Them)

One can choose blue-chip service providers and sign innovative, iron-clad, risk-sharing contracts - but still not achieve successful results if one underestimate the importance of Change Management and governance in outsourcing. In multiple interviews with outsourcing providers and buyers of outsourced services (clients), the authors learned that poor Change Management and governance are the most systemic - and far reaching - of all the myriad mistakes that can occur. Experience tells them that some managers and project leaders tend to excel at domain knowledge, vendor and portfolio management, rather than Change Management itself.