The Top 9 Ways to Increase Your Customer Loyalty: Follow These and Enjoy an Immediate Lift in the Loyalty of Your Customers
Every company executive will raise their hand and say they believe having loyal customers is a key to business success. But what are executives really doing about it? Most will point to their customer care training or CRM system. Some will also point to their monthly newsletter or discount program to demonstrate their efforts. All of these are good attempts. However, they are not enough. Fostering true loyalty and engagement with customers starts at a basic level. These 9 principles will guide in the efforts to create greater loyalty and engagement within the organization. It's one of the most critical ways to retain more of the customers and grow the business faster.