The Total Economic Impact of Alcatel-Lucent's 5620 Service Aware Manager (5620 SAM)

In conducting in-depth interviews with four existing 5620 SAM customers who initially managed their Alcatel-Lucent-based IP/MPLS network without deploying the 5620 SAM, Forrester found that these companies achieved benefits in: productivity gains in provisioning and technical support; cost avoidance in script maintenance; and strategic flexibility in new product development, including reduced time to roll out new services. The four customers interviewed included: TELUS, a large public Canadian telecommunications company; TeliaSonera Sweden, a leading telecommunications company in the Nordic region; NextGenTel, a fast-growing private xDSL operator in Europe; and PT Prime, Portugal Telecom's business solutions branch.