The Total Economic Impact Of Microsoft Unified Communications Products and Services
Source: Forrester Research
Business communications are increasingly complex and require workers to manage multiple devices, applications, and face-to-face interactions in an attempt to stay productively connected with one another. Workdays for many people are no longer 9 to 5; work days are now 24x7 and span geographic boundaries, making communication and decision-making even more difficult and much more time-sensitive. People typically list multiple phone numbers and email addresses - so rather than simplifying things, a business card actually makes connecting quite complicated. As a result, when a person wants to reach someone else, s/he typically leaves numerous messages at multiple addresses.