Through Optimization, Global Ground Transportation Provider BostonCoach Meets Demand While Improving Utilization

The client wanted to improve fleet utilization while maintaining its 99% on time pickup record. A dispatch optimization system was developed that optimizes drivers' schedules and is responsive to changing conditions. Using data supplied by the client, IBM Research and the IBM Center for e-business Innovation developed the rules and algorithms for an automated dispatch optimization system. IBM implemented the system and integrated it with the client's other existing systems. The system provides real-time utilization data on drivers and coaches. It also capitalizes on Global Positioning Satellite (GPS) technology for location tracking of sedans, geographic information systems and mapping software from company ESRI and custom applications developed by IBM.