Top 10 Misconceptions about Problem Management and Incident Resolution

A fresh look at the current generation of automated problem resolution software reveals that the rules have changed. The cost benefit equation has tipped in favor of a new technology. This white paper examines the gaps that exist today in problem management and incident resolution, and why traditional monitoring systems and help desk solutions are not enough to successfully solve the problem. Gain insights into the pitfalls of manual, paper-based resolution processes and learn about innovative solutions for addressing them.