Top Ten Errors Contact Center Trainers Make...And How to Avoid Them in Your Center
Source: Mercom Systems
Proper training is the key to call center agent success. Sending employees out onto the call floor without proper training is like having them learn to ride a bike by reading about it - it just doesn't work. And while call center trainers never intentionally provide sub-par training, there are several typical stumbling blocks that can derail even the best of intentions. These are often learned through trial and error. And so, through experience both personal and anecdotal, this webcast presents tips and "Tricks' to developing a superior training program that avoids the pitfalls by sharing some common mistakes that have been made by a person's peers, so that the person does not have to.