Trafford Metropolitan Borough Council: Building on an Existing SAP Landscape to Create an Integrated Electronic Social-Care System

With 10,000 employees, Trafford Metropolitan Borough Council of Manchester, England, provides services to 211,000 residents through 400 Council and partner sites. By building on its SAP software landscape, the borough has become a proving ground for an advanced social-care system infrastructure that may help transform social services throughout the United Kingdom. Trafford MBC had implemented the SAP ERP application and other applications from the SAP Business Suite family of business applications, such as the SAP Customer Relationship Management (SAP CRM) application. Also part of their system were the SAP NetWeaver Business Intelligence (SAP NetWeaver BI) component and environmental services solutions using the SAP Product Lifecycle Management application and the SAP Business Workflow tool in the SAP NetWeaver platform.