Transformed Customer Service for Leading Scottish Financial Institution

As Scotland's largest building society, Dunfermline Building Society wanted to improve the flexibility of its customer service. They wanted more efficient, flexible technology, particularly for their telephone banking operation, Dunfermline Direct. The idea was to provide more innovative interaction between their customers and the business. The Society deployed Nortel for its solution and implemented Nortel's Business Communications Manager 50s with Nortel Business Series Terminal handsets.