Transforming Communication Services With Global Sourcing
Source: Infosys Technologies
The client, a leading communication solutions provider with over $35 billion revenues and more than 20 million customers, set out to transform its operations to provide next generation services. The existing infrastructure had a number of drawbacks like Operational Inefficiencies, Disoriented workflow and redundancy, Disparate systems, Lack of process coherence, and High operational costs (TCO). The company was looking at consolidating, getting rid of redundancies and increasing efficiencies in terms of time-to-market and improved customer services. Infosys partnered with the client to help them in their IT initiatives in core telecom domain. Within 2 years of commencing the relationship, Infosys gained ability to support major business transformation initiatives. Infosys rapidly took the ownership of the programs freeing some of the strategic staff to participate in business growth and strategy.