Transforming Telecom Management
By taking a holistic view of systems, processes and organization, operators can transform their telecom management into an integrated business tool for competitive differentiation and efficient operations. This paper provides a stepwise methodology to counter growing fragmentation in telecom management. As operators face growing, lower-cost competition for their core business, it is time for them to get their management systems working together and contributing to revenue and profitability, rather than acting as a revenue drain. The key challenge of telecom management will be to support network transformation, specifically to the new set of services that "Next-generation networks" will permit. Today, however, many operators find themselves far from achieving this goal.