Understanding and Managing the Risk of Change

Every organization faces change. These changes include everything from regular, almost mundane modification to large-scale deployments of new IT services. Regardless of the scale of the change, all changes have one thing in common: risk. This white paper discusses how ITIL® Change Management mitigates risk to ensure architectural integrity and enterprise focus, while discussing the tangible return on investment (ROI) and intangible value on investment (VOI) of effective Change Management.