Unified Communications: What, Why and How? - What Value Can Unified Communications Bring to Your Enterprise?
Source: Nemertes Research
Unified communications has the potential to dramatically simplify and improve enterprise communications, reducing costs and improving revenue opportunities. By integrating various forms of communications, such as voice, video, instant messaging, conferencing, presence and voicemail, individuals and groups can more effectively control and manage their inbound and outbound communications sessions. Enterprises further stand to benefit from communications-enabled business processes, whereby the integration of communications services with enterprise business applications and processes lets business intelligence and presence awareness drive communications-session management. IT decision-makers must understand various vendor approaches to delivering solutions, and should integrate communications and collaboration planning functions to take advantage of the opportunities afforded by unified communications.