University Staff Goes Where Work Takes Them With BlackBerry MVS Solution
Fayetteville State University (FSU) received BlackBerry MVS - a solution that unifies fixed and mobile communications. They were interested in seeing if BlackBerry MVS would: increase customer satisfaction, result in less missed calls, increase the number of trouble tickets handled, simplify IT needs and be advantageous to other groups within the campus. They deployed to BlackBerry Mobile Voice System. When a call comes in, the solution simultaneously rings the desk phone and the BlackBerry Smartphone, and even home phones, if set up that way. The results of deploying BlackBerry Mobile Voice System were fewer missed calls, employees enjoy greater flexibility and efficiency in their work, one number provides users with additional privacy and leveraged current infrastructure and provides potential future cost savings.