Unlocking £28.5 Million for Improved Customer Service

Off late, the Newcastle City Council restructured itself and created a new directorate, called City Service, with responsibility for the Council's Information & Communications Technology (ICT), Revenues & Benefits, Customer Service and Exchequer services. Its aim is to be in the top 25% of local authorities for high performance and low cost and to create the capacity to modernise the authority. Following a competitive tender, Newcastle City Council awarded Fujitsu a three year contract to deliver a business transformation and modernisation programme, migrating its mainframe systems onto a new 'Best of breed' infrastructure with the latest enabling technology.