User-perceived Requirements of Mobile Technology: Results From a Survey of Mobile Business Users

In this paper, the authors explore the requirements of business users of mobile devices in relation with user tasks and user mobility, and the relationship of the extent to which user-indicated technology requirements are met by user-perceived technology performance (fit), and overall user evaluation of the technology. Based on a survey of 216 business users of mobile technology, they found statistical evidence for a positive association of task difficulty with various functional and non-functional requirements, as well as for a positive association of fit and overall technology evaluation. In addition, their data suggests the relation between fit and overall evaluation to be asymmetric and non-linear, very similar to a typical convex consumption function.