User Requirements of Mobile Technology - Results From a Content Analysis of User Reviews

Advanced mobile technology continues to shape professional environments. Smart cell phones, pocket computers and laptop computers reduce the need of users to remain close to a wired information system infrastructure and allow for task performance in many different contexts. Among the consequences are changes in technology requirements, such as the need to limit weight and size of the devices. In the current paper, the authors focus on the factors that users find important in mobile devices. Based on a content analysis of online user reviews that was followed by structural equation modeling, they found four factors to be significantly related with overall user evaluation, namely functionality, portability, performance, and usability.