Using Best Practices for Software and Systems Development and Delivery

When it comes to software and systems development, most midsize and large organizations are grappling with these questions:

• How can we develop critical software and systems more quickly?
• How can we build more value into our software?
• How can we ensure consistent quality over the breadth of the software and systems we develop?
• How can we achieve these objectives given our resource and budget constraints?

This white paper addresses these critical questions and shows how integrating service management into the software development life cycle through an emphasis on best practices can help organizations shorten the development cycle, cut support costs, and deliver more reliable code.