Validating the Business Benefits of Integrated Systems Management: The LANDesk Software Customer Experience
Source: IDG (International Data Group)
IT organizations want to provide high-quality, low-cost technology services to business units as part of their basic mission; however, software complexity, manpower changes, mergers and acquisitions, and changing business requirements have complicated that mission. Trends such as managing mobility, virtualization adoption, new and increasing compliance and governance requirements, and the need to modernize existing infrastructure add further complication to managing the IT environment. As a result, IT organizations have started adopting Information Technology Infrastructure Library (ITIL) and IT service management best practices to help streamline their management processes and address the multiple challenges.