VeriSign, Inc. Benefits From Open Dialogue and Accelerates Decision Processes

VeriSign, Inc. wanted to enable VeriSign to more easily adapt to rapid changes in business application technology, particularly as Oracle expands through acquisition and adds new capabilities and provides a forum for IT employees to share best practices, ask questions, and get feedback and advice from industry experts and other Oracle customers. The challenge was to accelerate decision-making processes regarding application upgrades. VeriSign, Inc. used more than 90% of available My Oracle Support Communities - including those for Oracle Database, Oracle Fusion Middleware, and Oracle E-Business Suite customers - to benefit from a Web 2.0-based collaboration environment.