Voice-Over-WLAN in Retail: The Power of Converged Solutions
Retail associates are on the move all shift long throughout the retail store. VoWLAN-based solutions can empower these highly mobile workers by providing the real-time voice and data capabilities required to streamline business processes to improve overall effectiveness, achieve a new level of responsiveness and deliver an unprecedented level of customer service. The end result is an increase in sales without increasing staff costs, ultimately improving overall profitability. VoWLAN-based solutions also offer outstanding value. In addition to the business benefits, these solutions can be implemented cost-effectively as they integrate with existing technologies - the wireless LAN and the PBX. Capital expenses associated with VoWLAN-based solutions are minimized, and the ability to leverage existing investments provides a rapid return on this strategic retail investment.