Voice Quality: Deploying Tools for a Stable Infrastructure

This paper provides insight into voice quality and the different methods to measure voice quality. Voice over IP (VoIP) has passed its infancy stage and is a mature technology that has been widely adopted by customers hoping to take advantage of the cost savings offered by VoIP in addition to a range of advanced features that improve efficiency. Voice quality is the qualitative and quantitative measure of sound and conversation quality on an IP phone call. Voice quality measurement describes and evaluates the clarity and intelligibility of voice conversation. The shift from the traditional Time-Division Multiplexing (TDM) world to a packet-based IP telephony solution poses challenges for voice quality.